We had a very different experience with Michigan Building Specialties in the beginning than we are having now. In 2020, we hired MBS for an extensive remodel of our home totaling $106,850. During the design process and while the project was underway, they were attentive, responsive, and great to work with. We were excited about the remodel and trusted that we were making a significant investment in our home with a company that would stand behind its work. Unfortunately, the experience after the checks were written has been very different. The flooring installed throughout our home is now separating, lifting, and coming apart. The tile in our master bathroom shower is cracked, and the bathroom flooring is cracking and coming up. Some issues began shortly after the remodel, and although MBS came back in the beginning to address certain problems, those repairs did not properly resolve them. For approximately three years, we have repeatedly tried to get these issues addressed under the lifetime warranty that came with our remodel. After numerous calls and emails and eventually sending a certified letter, owner and operations manager Jasen Brielmaier came to our home, inspected the problems, acknowledged what needed to be repaired/replaced, and had us select replacement materials. I specifically asked for the worst-case timeframe, and we were told the last week of July or first week of August. That timeframe has passed. The work has not been completed, and once again our calls, voicemails, and emails have gone unanswered. I am attaching photos because I believe potential customers should be able to see how portions of our $106,850 remodel have held up and understand our experience trying to have the work corrected. We have given MBS years and numerous opportunities to honor its warranty and resolve this directly. At this point, we have filed complaints with the Better Business Bureau and the State of Michigan through LARA and are seeking legal counsel. I wish I could leave the same positive review today that I would have left immediately after our remodel. Unfortunately, how a company stands behind its work when problems arise is just as important as the work and service it provides when a customer is signing contracts and writing checks. read more