They say people usually only do reviews if they're bad... well here's a bad one. It's long but the moral of the story is, go somewhere else. First, I went to this Midas for an oil change. It was around 330pm so by the time they were done it was close to close time. I left with my vehicle and noticed immediately it was violently shaking. Called and spoke to the manager and he said, "oh it's just the wear on the tires being uneven, come back tomorrow and we will put them back the way they were." I said is it safe to drive on and he said, "YES." I work third shift so I couldn't go back the next day. I decided to just go get new tires closer to where I live. The service man called me and said he was shocked someone put those tires back on my car and let me drive away. The tread was one bump in the road away from splitting and causing an accident. *See pics* I can only assume the Midas service people were in a hurry to close shop. Unbelievable they wouldn't just try and sell me new tires. Had they shown me the tread and said it was bad I would have purchased two new tires immediately. I called immediately and spoke to Steve, the store manager. He apologized and offered a free oil change. Small price to pay for letting someone leave with such unsafe tires but whatever. Fast forward about 4 months ago I call Steve to see if he will still honor the oil change. He said yes so I drive all the way to Powell to have it done. I left to get lunch and when I returned to pick up my vehicle I noticed IMMEDIATELY there was a new gash in my seat. *see pics* At first I thought it was on purpose and was livid. Then I realized someone must have had something in their pocket and it tore my seat. He tried to say no way anyone there did it and it's not possible they had something in their pockets. He even tried to say it was wear and tear. You could still see the fresh flakes of vinyl that had just been torn. Had it been wear they would have flaked off already... He eventually says fine, he will fix the issue. He told me to get an estimate. Note: I had just cleaned my entire car the day before, seats, dash and everything. I would have noticed a giant slit on my seat. I spent hours upon hours myself trying to find the cheapest possible route for fixing the seat. I went to their recommended shops and repair man and even called junkyards looking for a seat. I finally get a repair man to find a seat and as soon as I give the estimate to Steve he backs out. I said I'm not letting this go and his exact words to me are, "of course you won't, people who try and get things for free usually don't let things go." First off, STEVE, I can afford to fix this seat 100 times over if I wanted to and I got a brand new car since this happened. It's the PRINCIPLE. Second, don't make ME waste my time and effort to back out of your WORD. I immediately called corporate. They said someone would call me back. Three weeks later I have no call so I call back to be told my case was closed and no one would fix it. Nice that no one called to let me know . Finally get ahold of the regional manager, James and he said he would only pay like $50 to fix it knowing I already tried that route (his own repair guy) and no one is willing to repair it. He never called me to tell me he couldn't find anyone either. What a joke. This shop is inept and dishonest. If you value your safety and sanity go elsewhere. read more