Damaged Vehicle and Poor Service. I brought my 2024 BMW M2 to Jerry Graham on August 18th for a front bumper replacement. The car was initially scheduled to be ready by September 5th. Without any communication from the shop, I called and was told the new pickup date was September 9th. On the 9th, the car still wasn't ready. When I called again on the 10th, they claimed they had an appointment to calibrate the car at BMW of Monterey. A quick call to the dealership confirmed no such appointment existed. After I confronted Jerry Graham with this information, they immediately took the car to BMW. Upon picking up the car, I discovered a long list of new issues and damage: * The new front bumper is a different shade than the rest of the car and does not close properly. * There is overspray on the side mirrors and all over the new bumper. * The rubber gasket is not aligned correctly. * The driver-side door is scratched, and the entire car's ceramic coating has been removed. * The paint near the grills is abrasive to the touch. In addition to the physical damage, the shop unplugged my dashcam and drove the car, achieving a dismal 6.8 MPG, which was recorded by my car's system. My car was also driven to an area near the Monterey airport. Overall, I am extremely disappointed with the lack of communication, the dishonesty regarding the repair process, and the extensive damage my car sustained while in their care. read more