Hired them to move a very rare limited edition #Teslasurfboard that they were to hand walk a few blocks to professional shipping service. Instead board got laid in a truck (MPH admitted) apparently unwrapped and bounced around on a sharp object- apparent from photograph and confirmed by board manufacturer as a common form of damage. (See picture detail of scratches that happen during transport) MPH refuses to reply to my multiple correspondences. Unfortunately, I have to contact an attorney now increasing costs for them. Was willing to settle for refund, repair costs, and additional shipping to manufacturer but now will have to include attorney fees and travel time. See pics of pic up and how board appeared at the shipper. MPH tried to blame shipper but board placed damaged side down by courier hiding from view, shipper reviewed board and contacted me. Update after MPH finally responds on Yelp: Below is MPH's response. Clearly I've posted a picture of their pic up person with the undamaged board and they confirmed this early on yet they still try and claim it may have been previously damaged?? They knew the history and value of the board. That is why I requested a hand carry as it was only a few blocks to the professional packaging and shipping company. I did not send "menacing emails" I offered several fair solutions. (See screengrab of my unanswered emails.) my comment "Sorry it's come to this but I'm an East Coast guy like you and we don't take shit lying down" was a simply an effort to find common ground with these guys. I simply gave them the courtesy of making good on the damage before posting on Yelp. I told them on the phone that I was suspending judgment until I had a chance to gather all the evidence. When the manufacturer told me the cause of this type of damage, as they have seen it many times on improperly transported boards, it became obvious (see the detail of damage and compare to image of MPH courier with the undamaged board). This ultra-light carbon fiber board was placed on a sharp object where it bounced along on the roadway, you can even see where it was yanked out of the truck by the forward scratches. This type of damage would not happen leaning against a stationary wall like the one the courier propped it up against at the shipper's facility ( he placed it damaged side down by the way according to the shipper who called me immediately after he turned it over to pack it. ) I apologize for suggesting they did still charged me upon inspection of my corp AMEX account they did not. This is appreciated, however, this suggests they may be in agreement with me. Sadly, I now have to take legal action. I only want what is due to me, what is fare and we will have to let a judge decide now costing everyone more. I am confident I will prevail and will post the outcome here. read more