I purchased a coat rack. The backboard of the rack is made of laminated cardboard and is of poor quality. My Knobs shipped the coat rack in EXTREMELY POOR packaging - basically sponge cardboard pieced together in China. Company did not provide any extra protection in shipping while charging excess shipping. This resulted in damage in shipping. SEE PHOTOS. Very poor return policy - you will end up being ripped off. Even if returned for damage be prepared to navigate a complicated return policy with substantial restocking fee charges. This company is a drop shipper and takes no responsibility for their own quality control, packaging, and poor return policy. read more