I've been a client of this George Street branch for over two decades and I have nothing but praise to give to these guys. From the cashiers to the front desk operator, to the mortgage advisor, be certain that they'll try their best to help you out. Like most of us I've been using internet banking for a very long time, which means that there was no need for me to get to that office personally but when my debit card got charged by a Hong Kong company (via London) for some electronic goods that were paid for but never delivered I was forced to pay them a visit for a "chargeback". On producing all the relevant documentation supporting my case (email communication with that dodgy company asking for a refund, bank statements, etc.) the very efficient & professional front desk operator assured me that I'll get a full refund within 10 working days (through my debit card company) ... and I did... Full marks for them; keep up the good work!!! read more