Started off rocky but ended feeling relaxed. Found a Groupon for a couples massage, but we weren't able to book an appt for a month out because they can only accept a limited number of Groupons a day. There was no call or text in advance to confirm the appt so I called 4 days in advance to confirm my appt. We arrived 6 min late, and they said they will have to dock 15 min from our massage time. I don't understand the math but ok. Then, they said we have to wait for the therapist who is running late. I don't understand why we are getting docked in time when the therapist isn't even here yet, and we didn't get a call or apology in advance of our massage time that their therapist was running late. Then we ask, how late is this therapist. The receptionist says the therapist has a flat and is getting it fixed. They couldn't call someone else to come in? Are they expecting us to wait? We asked to reschedule the massage since we already booked the Groupon so we have to use it. Pretty annoyed since we wasted over one hour to get there and back after waiting a whole month for the appointment. We rebooked it for the next day same time. Came back the next day and ten minutes early this time. We were asked to leave our shoes in the front and wear the provided slippers. They took us to our room that had two beds side by side. They provided a nice soft fluffy blanket which felt so warm and comfortable. The massage itself was amazing. My therapist, Hannah, started with my back and worked through my knots and stretched my arms and legs. She used a generous amount of oil and washed it off with a hot towel. The head and face massage was probably better than the more expensive day spas. I was left feeling so relaxed. It's a no frills massage place and their prices are more than reasonable. Located upstairs and turn right. Parking on the street or in the back behind the building. Their massages are so good and totally worth it. I would come back and get another massage and try their other services. If they worked on the customer service in the front end, I would have given them 5 stars. read more