Update: After posting my review on their Facebook page, Ohana Moving & Services blocked me rather than addressing my legitimate damage claim. This speaks volumes about how they handle customer complaints Ohana Movers damaged my Samsung 65" 4K Smart TV (value $697.10) during my move. Their crew picked up and transported the TV improperly, still on its legs with no proper packaging or securing and resulting in deep scratches across the entire screen, making it a total loss. What made this worse was the claims process. I had to constantly chase them down for responses as no one ever reached out to me first. I was repeatedly told "we'll get back to you" with no follow up. When I spoke with the owner Al, he acknowledged receiving my claim but had not responded until I called to check in. I was then bounced back and forth between Al and his partner with neither taking responsibility. They also provided contradictory information about whether my claim had been submitted to their insurance company, and their written responses referenced an "internal review process" that is not mentioned anywhere in their contract. After significant persistence I finally received a written commitment that a resolution would be provided by June 10, 2026. I am still waiting on that response and will update this review once resolved. I hope no one else has to go through this experience. read more