I was looking to get the remaining red undertones lifted out of my hair, to maintain a shade that was a bit lighter than my natural color (brown), and I was very clear that I did NOT want distinct / chunky blonde highlights. In summary: less red, closer to blonde than my natural hair color is, and NOT chunky highlights. I've included a photo of my hair color before for reference. The stylist I saw was so lovely and friendly! She did a very good job lifting out the red with color remover, leaving it pretty light, and then dyed it back to a base brown color. These highlights did not come out very well at all. My total for this appointment was $215, and I do not feel that the outcome reflects this cost. These pictures are from a day after the appointment. I contacted the store with the same pictures and expressed my concerns and the owner responded to me very quickly (within an hour or so!). She then told me that she spoke with the (again, very lovely) stylist. I do think it is important to note that this stylist was remedying a similar highlight situation on a different client at the same time as my appointment. The owner offered me the solution to either also remedy with the same stylist, or to pay full price to see a different stylist. I am a little worried to see the same stylist (NOT because of her personality or anything, but because of this outcome, which appears to have also happened to another lady very recently), but I cannot afford to pay this price again. The owner was not willing to entertain a partial refund, remedy with an alternate stylist at a reduced cost, or store credit towards a future service. The owner was very quick to respond which I did appreciate and the stylist was so nice. I will update this review if I do end up having a different outcome, but just wanted to share my experience, and I feel a little embarrassed to be wearing this hair color situation out in public! Yikes! Hope it all works out for my hair. read more