Fast response time. From the time my computer stopped working to the time I had it back from them, was within the same day. Which is a godsend when you use your computer everyday. It ended up costing me $300 for more gig space, a virus wipe, and Windows 10. I have to add, the webcam slider thingy was a nice touch! Very good surprise. I usually have a little square cutout from a pink Post-It stuck over the lense, but this is much better! Thank you! read more