I went to Palazzo for the first time yesterday to get a last minute manicure. They did get me in same day, which I appreciated. I asked for ANC, with very short tips, light pink. I got what I asked for, and my nails do look good, but I wish he had spent a bit more time cleaning up my actual nails first, as my cuticles still look a bit unkempt. It cost me $61, which seemed a bit pricey for what I got. Also, the atmosphere of the salon left a little to be desired. While it was decently clean inside, there was only (shitty) music playing for about 10 minutes, and then it was shut off and we were left sitting in silence. Ambience and hospitality are important when I'm getting any type of service done, and I was pretty disappointed with this aspect. It would also have been nice to have been offered a water upon my arrival. I own my own skincare business, and I know first hand how important the whole experience of receiving a service can be - and it wouldn't take much for Palazzo to step it up a little bit. read more