My family has had a few meals from Panda Wok since they opened, and I was especially happy when they implemented Online Ordering. Their food has been fresh, and flavorful -- and in the area, consistently good Chinese food can be hard to find. Unfortunately, we need to resume cycling through other area Chinese restaurants as the situation I am going to describe below has happened on more than one occasion. Fortunately, special food preparation requests I make are not due to any severe allergies or special dietary requirements -- they are really just about personal preference. I totally understand that this is a "first world problem", and nothing to lose sleep over. But I am sharing this for those of you that MAY have medically necessary dietary requests/severe allergies, etc. My order: 1 large Wonton Soup 1 Moo Goo Gai Pan 1 General Tsao's chicken (NO Veggies please) 1 Roast Pork Fried Rice (NO Veggies/Onions, only Roast Pork and Egg). 3 Steak Teriyaki 1 Bottle of Diet Coke Hot Mustard Duck Sauce Ginger Soy Sauce I was pleased to see that the General Tsao's chicken for my son had no veggies, as requested. Unfortunately, the Roast Pork Fried Rice had MORE than enough vegetables for both the General Tsao's AND the Fried Rice combined -- so two family members would not eat -- and it was specifically ordered for their lunches only. The Diet Coke I received was a 16oz Bottle and NOT a typical 20oz Bottle. I probably should not have assumed that a $3.00 of Diet Coke would be 20oz, so that's my bad. But 16oz bottles are not packaged for individual sale and at $3.00 it quite a bit of markup. Mistakes happen, no big deal - but when one does an online order AND leave a generous gratuity for whomever coordinates getting the order to the kitchen and to the counter, I would expect that the order would be double-checked/confirmed to be accurate. When I arrived today at the typical lunchtime (12:30pm EST), my order appeared to be the only Take Out order waiting to be picked up, and the dining room and bar were not crowded. So while honest mistakes happen, as I mentioned -- it's clear that someone was able to see/accommodate the special request for the General Tsao's, they should have accommodated the fried rice request or contacted me to see if I still wanted it. The food I had (no special requests for mine) was fresh and delicious. My finicky vegetable and onion hating folks won't eat the rice and turned their nose up at the 16oz bottle of Diet Coke (which they have always done, saying the taste of the soda between the two bottle sizes just isn't the same -- no idea if that's true but they swear it is). Special Dietary Requests? Make sure you either Call and/or triple check before you leave the restaurant so you don't get all the way back to your house (a different town) before you find out and have some hungry, disappointed folks to deal with. read more