We've gone in here a few times for smalls snacks and drinks. Each time has been something different that deserves a review, but I've given them the benefit of the doubt and let it slide. But I can't do that today. We went in to get a cookie. We went to look at the faux case of cookies and brownies. It's literally a counter top with no lid, no cover, no way preserving freshness or, in this case, bugs from crawling on the food. Yes...a bug crawling on the cinnamon rolls and brownies. Needless to say we didn't get a cookie. Ok, let's just get a drink. Turn around to use the self-service kiosk. Oh, 3 out of 4 kiosks are broken. I'm not waiting in a 12 person line for a drink. This is all on top of the God-awful smell that permeates the entire restaurant every time we've been in there. Burnt toast? No. Spilled milk? Not exactly. Cooked fish? Nah. Dirty mop water? Yep. That's the best way I can describe it and that might be doing it a favor. My daughter and I have almost vomited a couple times we've gone in there. I honestly have no idea how this place just recently renovated and hasn't been dinged for demerits. I'll be avoiding Panera by any means necessary. I'm repulsed. read more