The owner's name is Joseph Mendes. I brought my computer to him on 12 Nov 2022 to get a new install of windows 10. His girlfriend (Alyson Montgomery) picked up my computer outside of the Rio Vista apartment complex. I am unsure if she is an employee. Joseph was initially very responsive to texts. We agreed to install a new hard drive with a copy of windows 10. He charged me $484.08 in total for the repairs. I paid an additional fee to have the job expedited before my vacation on 17 Nov 2022. Joseph did not finish the job in time. He then stopped returning text messages and would not answer the phone. The last text I received from him was on 22 Nov 2022. I returned to San Antonio on 28 Nov 2022. I decided to go to the Schertz police department to do a civil standby and retrieve my computer. They informed me that Joseph had been arrested for domestic violence on 22 Nov 2022, thus he was not intentionally withholding my property. On 2 Dec 2022, I waited outside his apartment for 3 hours in an attempt to have Alyson Montgomery give me my computer back. Another gentleman also waited to get his computer back. She finally gave me the computer back, however, the laptop was not properly put back together and my leather case had gone missing. I took the computer to BestBuy to be repaired where I was informed that a "Counterfeit Battery" had been installed and my original battery was missing. The computer no longer shows its battery percentage and only lasts a few minutes when not being charged, so I have purchased a new battery for BestBuy to install. The computer did have the new hard drive installed, but windows software was not installed on the computer. I am seeking compensation for the stolen leather case, stolen laptop battery, and fees charged excluding the newly installed hard drive. In addition, I am seeking compensation for the prices paid at BestBuy for a new battery as the one he installed is not functional for this device. read more