Poor business etiquette & unprofressional service. Lori yelled at my husband accusing him of misleading her. Which is not true. We told her we were having guests, she responded by providing a day rate and then charged my husband's credit card without asking permission first. So if there were an overnight rate she neglected to mention it and the rules that goes along with a day pass such as when the guests should leave when time is up. So instead of speaking with him like a normal human being with some shred of decency decides to cause a scene and begins yelling at him in front of my guests, my children and others around our campsite. Lori did not asked our guests to move the tents nor did she ask if they would've like to upgrade a day pass to an overnight stay as written by owners under Tye R. review (it's a flat out lie) which is something I suggested to Arnold that Lori should have done. Besides, I setup a tent for my kids when I arrived & no one said anything to me or my husband regarding the tent not allowed at the cabin we rented. My guest left because they felt uncomfortable with the situation; they did not leave because they refused to pay or disagree with your made up off-the-cuff policies. In fact, my husband went to the office/general store to purchase overnight stay, if given the chance, but still Lori continued yelling. It wasn't until my husband began yelling at her at which Arnold came in at the same time. He honestly couldn't communicate with her, I guess yelling is they only way to speak with this woman. Arnold said we must leave the premises (after my guests already left and my young children were asleep). They then began telling us about policies regarding a 2 person cabin, which we didn't know was a 2 person cabin; no one told us this until Arnold mentioned it. We didn't put ourselves there, YOUR staff member rented us the cabin. Even if we did call several times & made changes. That comes with the business of customer service. So cry me a river. Also, to say it's common sense to know the rules while camping is a poor excuse to justify the wrongdoing your staff did. It is common sense to setup a tent while camping. It is common sense to setup a campfire while camping. Being courteous is also common sense. Policies are not posted anywhere. I asked several people around our campsite if they know the rules and they did not. Campsite maps are not provided. Campsite rules are not provided. Oh but they are posted on their website as Arnold said which would have been helpful if you have internet service, which they don't, and if they do, guess what, it is not posted. So, I am the 3rd person talking about this incident which makes me wonder what the problem is here. Is it really the customer's fault if we do not follow your rules? We are not trying to hurt your business nor hurt your feelings we are simply pointing out a problem that needs correcting. And if the owners don't see that then there's an even bigger problem here. I guess they dont have any rules/policies posted because they feel they can do whatever they want because it is private property. They can change pricing at any time (which btw has happened to us everytime but we didn't mind because it is a beautiful campsite, we love to support small family business as I too run a small family business plus dogs are allowed which is nice). What IS posted on their tiny yellow receipt is they can refuse service to anyone, so I guess that's just a means to an end. So Arni & Lori please show me the rules I have yet to find them on your website. It should clearly state Policies on your site not hidden away somewhere. And if you need website help I'm your girl! Also be honest with your customers in regards to pricing, surcharges, hidden fees, cabin/campsite descriptions and the ever elusive rules, policies, and regulations. Also some business classes and etiquette would do y'all some good too. Plus the pool is not Olympic size if we really want to get petty here. Also the cabinette (which was rented to us) as mentioned on your site states "up to 3 people or 4 people with 1 queen & 1 twin bunk" is all pretty vague & should clearly indicate which are 2-, 3-, or 4-person cabins. (Fyi the 1st pic under cabinette gallery is the one we rented but the interior does not look like those shown in the gallery). Or is it the bear den, I don't know, because the website layout is really bad. Also campers, please note, each cabin/cabinette/bear den/deluxe ALL have different interiors. Some do look nice though. Arni & Lori correct me if I'm wrong about that & post some updated pics. So I'm pretty sure they're going to respond negatively to this review which they have done to all negative reviews and put the blame on others which comes to show their character instead of taking these criticisms to improve their services. read more