First time at this PetSmart and I came out of my way to get my pups 1st grooming because of the good reviews. I made my appointment online and it was simple and easy. Was reminded to bring in his vaccination records and was told Ashley would groom him and to allow 2-3 hours! ("Wow, I don't even take that long to get "groomed"?!?) I entered a huge clean and neat store. We walked to the back to the salon and was greeted by Bruce. He was very informative and friendly and took no time for my puppy to warm up to him. He checked Chances teeth, ears, etc. and told me it wouldn't take more than an hour. He confirmed my phone number and I liked that I could see the staff trimming and grooming first hand. His appointment was at 12:30 and Bruce called me at 2pm. When I walked in a young lady greeted me and held a puppy in her arms and said he was ready?! I immediately said, "That's not my puppy!" She confirmed it was and after I looked close I realized it was him. He looked so different. No curls?! She explained to me the future options I should book and also recommended the type of brush I should use. Very informative and loving to my puppy. I will definitely be back. Everyone was so sweet! Great customer service!! read more