On 3/16/2019 I had the worst experience I have ever had in my life with any business. At the Pic-n-Pull at 1805 N West Bypass Road, Springfield, MO 65803 I was looking for a good used transmission for my niece's car since she is pregnant and due in April. So I called around the Springfield area to see who had the best price on a transmission. Pick-n-Pull of Springfield seemed to have the best price so it seemed at the time. They said they had two transmissions available. So I go there to pick up the transmission. What I found was only one had a transmission the other one was completely gone. The cars are all supported two feet off the ground by 2 steel rims that are welded together. On the vehicle that actually had the transmission I needed, the rims were supported on the cross member that I needed to remove to get to the transmission making it very difficult to pull the transmission out on my back in the dirt and the rocks. Keep in mind I am 56 years old and not as agile as I once was so this took me a little longer than I expected. Well without having a watch and being focused on getting the transmission out I lost track of time. So it's 5 o'clock and they lock all the gates and all the doors and go home with no notification that this was going on I find myself locked in a junkyard. So I call 911 and have the police call the owner to have someone come and let me out. 2 hours later they finally send someone who makes me wait even longer for the police to get there. The police finally arrived and with the manager, As instructed by the manager I am treated like a criminal I'm searched and patted down to make sure I'm not stealing anything and the manager has the audacity to tell me that I cannot buy this transmission and that I am banned from the store. After spending six hours pulling a transmission in the rocks and dirt on my back in a car that is poorly supported and because the makeshift jack stands are in the wrong place. Now I'm escorted to my truck by the police. I'm told by the police that as a business they have every right to do this. Well, Pick-n-Pull can be assured that they will never be getting any more business from me and then I will never recommend this place to anyone. read more