Last year I sent this business photos of my pool as requested, they quickly gave me a price by text, and I immediately agreed to their price, saying, "Let's go ahead and do it." They immediately replied "We'll give you a date later today, thanks!" and then ... they never did get back to me. No text, no phone call, nothing. Well, it was near the end of pool season and my heart wasn't exactly broken: I wanted the pool tile cleaned in time for this new pool season, though, and I gave them the benefit of the doubt. I thought something bizarre or unusual must have happened last year. Their reviews were so good that I decided I'd give them another chance this year. So I replied to our old text message thread, saying: "Hi! We had this conversation (above) at the end of last pool season. You were going to get back to me on a date for a tile cleaning of $485? We are still interested in a tile cleaning if you are interested in the job." A week later... we have heard nothing. Not "Sorry you must have fallen through the cracks -- sure, we'd like to help!" Not "We've gone out of business, sorry." Not "New phone who dis" Nothing. It's really disappointing that they failed to reply -- twice -- to a customer who immediately agreed to their price, is very centrally located, and would arrange to be home any time they wanted, at their convenience. My pool tiles aren't that bad at all. There is no reason they would not want my business or my money. It's very strange they didn't reply -- especially because they have these great reviews. If something happens once, I give the benefit of the doubt. If it happens twice, I'll assume it's how they do business. So...be cautious. read more