Despite the recent negative reviews, I took my 15 week puppy here for her first professional bath and full groom ($75 w/o tip). For the service, I would give a 5/5 and for the haircut, I would give a 4/5. I had no issues with the staff / owners like the other reviews said. Scheduling an appointment was simple via email or text and I found the lady at the front very welcoming. For my pup's cut, I asked for a teddy bear haircut with a photo reference (attached) and the lady said that my puppy doesn't have enough hair around the muzzle area for the full look and I agreed but still asked for the general look. I feel like my puppy's head looks a little uneven or maybe I'm still getting used to her new look and some areas are not cut evenly. Overall, I would return in the future with clearer instructions and ask for a longer length for the body and legs and a bit shorter on the head. read more