I would leave 0 stars if I could. My movers were scheduled to arrive between 9-10 am. They still hadn't shown up by 11, so I called and talked to the owner. He said he'd find out what was going on, and call me back in 5 minutes. He called back about an hour later, and said they were on the way. They finally showed up at 1:00. Three hours late! I'm supposed to turn my keys in to my apartment by 5, so this is already bad. They said the owner never even told them they were supposed to be there between 9-10. They show up with a small U-Haul truck! I already knew everything wasnt going to fit, but they're determined to try. I was busy doing things myself, and I didn't think they'd need to be supervised, but they were trying to get everything done so fast that they constantly dropped boxes, dropped whole loads off of the dollys, and shoved everything in the truck no matter which way they had to stuff it in. Needless to say, they damaged stuff while doing this, and still couldn't fit it all in! Then they just left for the new house leaving all of my remaining property sitting outside of my apartment! Not only that, they left it all blocking the staircase that 2 other apartments use! During all of this, the boss showed up to help. Never introduced himself as the owner, didn't apologize for the situation, and copped an attitude when I told him how terrible this whole situation was! We got to the new house, and the movers apparently got lost, so it took them over an hour on a 20 minute drive. When I called to inquire about where they were, the owner said, "Well, they've been working hard, and probably stopped to eat. They're human too." What kind of answer is that?! I'm not paying by the hour for them to stop and eat! I hadn't even eaten myself all day because of this situation! Regardless, they got lost, and the owner didn't have a clue what he was talking about. They unloaded everything, and couldn't even put most of the stuff in the right place. It ended up taking 8 hours total to move a 2-bedroom apartment with 4 guys working! The owner said he gave me $100 off, but the total still came out to 8 hours of work. Now, the owner is completely ignoring me about damages. He's extremely unprofessional, hardly ever answers the phone, takes hours or days to call you back, no apologies or regrets at all. I've moved dozens of times in my life, and this was, by far, the worst move ever. Avoid this business like the plague! read more