If I didn't need a storage unit for such a short amount of time while we are moving, I would have left before even moving anything into my unit. We get there and my code worked just fine to enter the gate but when trying to get in the building it didn't. I found an employee that was driving around a golf cart -- he said he would fix it. Well, another 20-30 minutes go by of my husband and I trying to get this code to work -- neither the code nor the app were doing anything. After repeatedly telling this employee that i've tried the app, the code, getting a new code made...all he did was question me, tell me this has never happened to anyone else before and looked at me like I'm a totally idiot. My response to him was, "guess I'm just lucky then." *insert eye roll*. He also told me I could call customer service, when I went to get the number from him he said he didn't have it, I've have to get it from the office and then drove off. What a complete sh*t show of an establishment. They're literally only getting 2 stars because the employee that was so rude and dismissive to me ended up calling me hours later with the customer service number. Plus, I eventually ended up getting into my unit. read more