This has been the worst experience I've ever had with a storage company. Our unit has flooded multiple times, and while we were offered a different unit, it was only at our own expense. It is moist and mildewed in my unit and smells when you get off the elevator. Then in February, we were robbed, and we just found out TODAY 7/19/ 2025--months later--when we discovered a brand-new Public Storage lock on our unit. We reported that our key no longer worked, only to be told our UNIT had been broken into. Shockingly, they had video footage of the robbery. Even worse--they never contacted us and failed to file a police report, despite knowing that several units, including ours, were hit. We were told someone allegedly rented a unit just to get the gate code and access other units. The contract they make you sign conveniently removes all liability on their end, while prices keep increasing--I'm now paying nearly $500 a month. Their only solution? "Call the insurance company." Absolutely unacceptable. At this point, I'm questioning whether this is an inside job. Beware of this company. read more