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From Kelly's review
Aug 19, 2018
I love Publix! Publix can generally be counted on to consistently be clean, well lit, have helpful and friendly staff, bags your groceries. and does not require customers to sign up for loyalty programs to receive deals. Some items can be a little more expensive st Publix, but the other benefits outweigh this. A pricing heads-up: On the Publix private label sour cream, three of the 16oz sour creams are cheaper than two 24oz. Buy three small and save a little if you need that much. I do; I bring some sour cream as my contribution to a local soup kitchen a couple of times a month. If a pricing error occurs, I can count on Publix (1) giving me the correct price without an argument and (2) correcting signage issues to prevent reoccurrence which has not been my experience with competitors. I especially appreciate the floral department. The floral department offers an assortment of inexpensive, pretty flowers in pots such as mini roses, tulips, etc., depending on the season. These make excellent table arrangements. I prefer the potted pretties to cut flowers, which Publix also carries, because the plants last longer. Using Publix's potted plants as table center pieces has helped control event costs for a local nonprofit of which I am a member. Usually, we can find flowering plants with pot-wrappers already on them, further reducing costs and complexity. I also appreciate that Publix contributes to its local community, including donating its excess bread and pastries to local food pantries. I volunteer at a food pantry and have seen how much it is needed and appreciated. Today, I had an issue with a cashier that was completely ignored by the manager. The cashier in one of the 10 items or less lines was helping a customer as I approached carrying three items. She waved a customer with a basket of well over 10 items in front of me, forcing me to wait. When I complained, the customer told me the cashier said she could do it (which the cashier did). The cashier didn't respond or speak to me at all. The manager who witnessed the incident just strolled off without addressing the situation. I switched lanes. When I left the store, the customer was still checking out. I took the picture. Additionally, when I told the new cashier what had happened the other one just turned around and glared evilly at me. What really upsets me is that the first cashier simply could have said "Oops I didn't see you" (even though she clearly did) and/or said "I am sorry", but she didn't. read more

