I've had a mix of experiences here over time. When I first started coming, the service was okay, but the quality was inconsistent and the designs often fell below expectations. That led me to write my original review. I was later referred to Nina (ironically, the owner's niece), and her work was definitely an improvement, she has real talent. However , she works at a very fast pace, so the results can still be hit or miss. My most recent design (inspired by the Masters golf tournament) didn't come out nearly as well as I had hoped. The main reason I'm updating my review is due to an appointment I had scheduled for today. I scheduled for 1:30, but she had me down for 1:00, so when I arrived, I was told I was 15 minutes late. I understand the importance of timing and respect (as I used to sell cars and customers often flake), but there have been multiple times where I've arrived early and been asked to come back 30-45 minutes later, which I've always accommodated without issue and end up spending extra money at nearby businesses while waiting. Because of that, it was frustrating that there wasn't any flexibility extended to me for what was clearly a simple miscommunication. Consistency and mutual respect with scheduling really matter to me, especially as a returning customer!! I'm sharing this feedback in hopes that it's taken seriously. I'd like to continue coming here, but only to see more consistency in both service, communication and quality moving forward. read more