I came in on Friday, September 5th for a set of acrylic nails, in order to celebrate my birthday and upcoming trip to Disneyland. This was a pleasant experience, and so I called in a few days later to set up a nail removal appointment for when I returned from my trip. (I only get acrylic nails for special occasions and don't leave them on for long). This nail removal appointment was today, September 13th 2025. I am not new to getting my nails done, and at other salons across Oregon, the nail tech drills off the nail polish, gently clips off your nails, and then provides a bowl of acetone/nail polish remover to soak your fingernails in, before they remove them from your nail beds. However, at Queen Nails, the nail tech named Kim did not provide any acetone, and went directly into using clippers to pry off the fake nails, and used a spare fake nail to wedge between the fake nail and my real nail to "pop" them off. This was PAINFUL. I winced and made it known that this was hurting a lot, and Kim assured me that this pain was normal. This is NOT normal. I should not be seeing my natural nails peeling up like this during a removal. During this, another client came in for her own nail removal, and Kim instructed one of her coworkers to prepare a large bowl of acetone for her. The client sat down, got her nails clipped by Kim (Kim stopped working on my nails in order to do this), and then was instructed to soak her nails in the bowl of acetone. I don't understand why this nail removal process was not provided to me, as well? There is a blackboard in the shop listing all services and prices, and for "fake nail removal" there is no "extra/special" option that you must pay for a bowl of acetone. There's only the $15.00 option listed. Once she got to my left thumb, it hurt so badly that I began to cry, and only then did she provide me a small, 1-inch diameter cup with acetone in it to soak my nail in. I told the workers that I wanted to stop, and go ahead and pay for the service so I could leave and soak my nails in vitamin E oil at home. Kim told me that I did not need to pay for the service, so I left. I will not be returning to this establishment and have informed my family members that have been going here for years, to find someplace else to go. Attached are photos of my nails after my appointment. read more