I wish I could give NO stars for the experience I endured here. I came on a Saturday with an appointment at 10:10. The doors were locked. Another patient and I stood around bewildered. She stated she also had an appointment. After a few minutes someone opened the door. Another patient. He asked if we had appointments and we said yes, and he let us in. I repeat, this was another patient doing this work. We went in and he relocked the door. I asked what was going on and he said they close at 10:30 and had locked the doors and weren't taking more patients. I was appalled. The woman and I both had appointments and it was only 10:10, not 10:30. As is the standard at Quest now, there are no employees available to speak with in the lobby. Just a kiosk to check in. A few minutes later more people knocked and the patient that had helped me got up and opened the door again and asked if they had appointments. I told him he should be getting paid by Quest. On to the technician- Maylen. My God. I pray I never am attended by someone like her ever again. She called me in and as we sat I advised her I have a needle phobia and to please use a butterfly needle. She just brushed me off and said yeah, butterfly. I don't know that she fully understood me, as I was speaking English. I had to repeat myself. She was rushing and grabbing everything so fast and started to come at me with a regular needle. I balked and said that is not a butterfly. She said no. I said I asked for a butterfly. She said she didn't have one and she shuffled messily through her drawer and then indeed found one. She tapped my vein like she was a drug addict about to help me get a hit. I was hyperventilating cause I have needle fear. I begged her to please slow down. She told me that they close at 10:30 and other people are waiting and I need to be brave. I said ok and she shoved the needle in. It burned so bad like I've never experienced before. Then ripped it out which burned further. When I removed my bandage later there was so much blood on it and the vein looked swollen and raised. I was left bruised which has never happened before. This was a deplorable display of patient care. From locking the doors early, to the patient care. I will never, EVER return to this location. Traumatizing. read more