We've been ordering mealworms from Rainbow for three years without issue, but we've had to request refunds from them THREE TIMES, just in the last three months alone. Most recently we ordered 10,000 mealworms which, due to hot weather in Arizona, were to be "held for pickup." We paid the extra $ and had them sent FedEx 2 Day. According to FedEx, Rainbow failed to mark "hold for pickup" so FedEx refused the shipment and had it sent back to Rainbow that Friday night. I left a message on Rainbow's voice mail with my phone number over the weekend asking someone call me. Nobody bothered. I had to reach out myself on Monday after not hearing from them at all. Every time you contact customer service, you will get a different person who doesn't know what you're talking about or what the last person told you. Frustrating, to say the least. You cannot speak to the owner -- "Candice Rincon" which sounds like they gave me a fake name -- apparently she has a phone phobia and won't speak to you. WIth customer service like this, I'm not surprised. . Of the four people I was passed to, eventually someone named "Patti" promised me that, 1. A new shipment would go out Tuesday morning first thing b/c they just missed the last shipment for Monday... and, 2. that they would refund my shipping and give it to me as store credit. When Tuesday rolled around, we never got a notice that the order shipped. I tried emailing customer service again with the same results. So, I called them. I was told not only were they not going to refund my shipping but they were going to use the store credit to pay for reshipping my worms. So we reordered. They promised they'd ship that day. They gave us duplicated tracking numbers, so there was all kinds of confusion, with FedEx saying we'd have to wait till MONDAY at the same time they were telling us they arrived at the pickup station. When the worms FINALLY arrived...they were a day late AND ALL DEAD. For the second time. Now here's the kicker; attempts to contact Rainbow failed. They put us on hold for 15 minutes, dropped the call and then blocked our numbers. On the one email we got from them it said very clearly next to my name in the subject line, "BLOCKED - IGNORE." I'm disputing the last two credit card charges since both shipments were DOA. They tried to sneak the shipping costs back on my card after saying they were refunding shipping. We're disputing that charge too. DO NOT ORDER FROM RAINBOW. They are incompetent, rude and sadly completely DISHONEST. read more