I typically don't hire door-to-door services, and this experience reminded me why. While the team cleaned our windows, they didn't use a squeegee--so every window was left with water spots and residue, which defeats the purpose of a professional clean. I even have photos showing the streaking (attached). I could put more but 3 gets the picture. But the real issue began when they removed our window screens. During reinstallation, they bent one of our custom-made screen frames so badly you can fit a finger between the screen and the window--it no longer seals out bugs. When Max came to reinstall the screens, the interaction took a turn for the worse. Rather than taking accountability and being apologetic, he began lecturing me about how my custom screens were supposedly the wrong size--screens that were made specifically for our windows. When I pointed out the severely bent frame that his team had damaged, his demeanor shifted from dismissive to outright rude. He told me to go buy a $35 frame from Home Depot as a solution. For context, our screens are specially made with premium netting and cannot be replaced with off-the-shelf hardware. A million dollar home usually can't be remedied by cheap, cookie cutter generic replacements - we all know this. His tone was aggressive, unkind, and completely unprofessional. I was shocked--literally. My body went into a stress response, and I began physically shaking. No customer should be made to feel this way in their own home. It's a shame because the other workers were kind and respectful. But Max's attitude and disregard for both property and professionalism ruined the experience. I cannot recommend this company. read more