I came to this pharmacy to pick up a prescription for my mom that her doctor had put in at least one day--possibly two--before my pickup mission. The tech said that she had one of the prescriptions ready and when I asked how long for the second, she said it could be an hour or two. Now, I don't know how a pharmacy works; I don't know how they fill prescriptions. But it seems clear that it's not per patient or in the order received since they had the pills, but just hadn't filled the prescription. A day or two later I went to pick up prescriptions for mom and they had one of the prescription ready but not the second. The pharmacist overheard and said that he was in the process of filling the second so it would be a few more minutes, so I waited, got them both, and left. When I got back home and mom looked at them and that's when we learned the prescription the Rite Aid app said was ready for pickup was not amongst those that they gave me. When she called the next morning to ask if it was ready and why it was not there when I went yesterday, she was told that they have until the end of the day to fill them. But that doesn't make sense--why would you say it's ready when it wasn't just because you have until day's end? It's not actually ready for pickup then, is it? Also ridiculous is that they sometimes just close the drive-up window. I went last night a little more than an hour before closing and there was a hand-written sign saying "drive-thru closed". I went in last night since they'd done that, but this morning when I went to see if that missing prescription was ready the drive thru was still closed, this time 1.5 hours or so after they opened. I couldn't go in this time since I had a sick child with me, so I'm going to have to make a third trip. The service is unbelievably bad; I'm not really sure why it takes them so long to fill a prescription, or why they don't have ready what they say they do, but this isn't the place that I would choose for my prescription needs. Besides the ridiculous pharmacy, I don't understand how they're still in business. There's almost no merchandise in this store. That's not hyperbole--entire aisles are practically bare, so what are they selling? Do they make that much on prescriptions? Avoid at all costs. There are at least a couple independent pharmacies around, such as Hirons and there's also Track Town Pharmacy, so why not support local business instead? read more