We have eaten here three times in the last month and each time was very different.
First time we was mid week for lunch and we were seated in a booth and the upholstery was split and worn out. Spend some money on refurbishment.
The all you can eat salad bar was good.
The second time we were there on a Sunday after church with a party of six. It was crowded and we were seated at a round table on the left side of the dining area towards the store front. This table top is broken with an area that hangs down and is not level with the rest of the table. One of the chairs was broken, too, so if you were to lean back there was no support. We all ordered and several had the salad bar. There was a long wait and the waiter came by and said the kitchen had run out of fish. So we had to order something else. By the time our food arrived the others were through eating.
Third visit was also on a Sunday. Just the two of us. It was not crowded, We knew not to order off the menu and chose the salad bar. Service was excellent but I overheard the waiter telling the customer behind me that he was sorry, that they were out of baked potatoes.
Here are my thoughts:
Fix the broken table or get a new one.
Remove the broken chair. If someone falls backwards, you could be sued.
Plan ahead and order enough food so you won't be running out and if that is not the problem, get enough cooks so you can keep up with orders. Whatever the problem is, you need to fix it. Running out of food at 12:30 on a Sunday is inexcusable.
This needs to be under control by the time football season starts or you will have some very unhappy customers. read more