The absolute worst customer service ever. placed an order over $ 4k for Saltillo tiles. Lots of broken tiles noted on delivery which was noted on delivery slip. Once unpacked by the contractor even more broken and chipped tiles. With all the damaged tiles was 60 short to complete the job, sent photos to Rustico to be compensated and send the the replacements, they had the nerve to send me an estimate for over a $1000 for 100 tiles (apparently they can't send less than 100). No returned phone calls, or response to emails. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE, once they have your order/money they're not interested. I wished I had read all the bad reviews before buying read more