It has now been over 6 months since my most traumatic haircut and I'm just now feeling more comfortable to be able to speak up. I wish I could say I was being dramatic when I say traumatic but for something to induce tears everytime I caught a glimpse of my reflection, I don't think I'm exaggerating too bad. I came in asking for a shag and brought in enough inspo pics to explain what I liked and didn't. The stylist must've been newer because it was like she was having fun in my head and experimenting. It went to the extent of calling in another experienced stylist multiple times for help. I am a very non confrontational person and left without complaining and even tipped. It was when I got home and ran to as many stores were open to find hair supplies to fix/hide the mess on my head that I decided I needed to call them back. I call back the following business day and was greeted with lack of sympathy and refusal of a refund. They played me off like I was another irate client and when I came in to try to fix it there was no remorse or attempt to fix something that was already too far gone. read more