HIGHLY RECOMMENDED!! I have had an absolutely stellar experience working with Pauline - seriously, if you've tried Caring.com or A Place for Mom, simply stop what you're doing right now and just call Pauline. She came to our home and spent over an hour getting to know my mother personally to assess the specific character of my mother's dementia so that she could make the best recommendation for communities we could tour. She came with us on the tours instead of "sending us off into the wild" on our own, the value of which is hard to put into words. I had visited about 10 communities by myself before working with Pauline and found some that seemed like they had some potential, but it wasn't until Pauline arrived in our lives that we found a TRULY ideal place for my mom to thrive. Here's what's different about working in- person with a skilled placement professional like Pauline: 1- They have looked into your loved ones eyes and created a personal and compassionate connection that is literally impossible to cultivate if you're only ever speaking with someone over the phone to find places to tour. 2- Pauline just KNOWS ... she is actually from Southern California so she knows the area VERY well and her wealth of personal relationships with the communities that she recommends based on your loved one's care and social needs is invaluable. 3- Superhero Assist, Part 1 ... my mother had planned to move to one community, deposit submitted and everything, but at the very last minute they denied her residence there bc suddenly they decided she could only live in the Memory Care wing and not in the Assisted Living wing, which did not seem at all appropriate based on my mother's expression of her condition.  Needless to say I became intensely disappointed and "rather" upset but Pauline made herself available to listen to the situation and by the end of the day she had not one but TWO tours scheduled for the very next day - and the 2nd of those communities is the one my mother fell in love with and moved to a couple of weeks later. To sum up my mother's experience of that 2nd tour - not even 10 ft past the door after touring she began crying tears of joy and relief bc she felt so welcomed and at home there... talk about a home run experience! 4- Superhero Assist, Part 2 ... on moving day, my mother (despite packing her stuff for two weeks) became confused about the move, became upset with me and refused to leave the house when the movers left with her things (welcome to the adventure of dementia!).  Speechless and confused, I rang Pauline to see what I could do ... she told me not to worry , just to follow the movers over to the community to get the room set up and she would come over to the house and comfort my mom and find a way to get her over to the community.  By the way - this was on a Saturday ... again, this level of warm, considerate, caring service is absolutely not something you can get from a person that you've only ever spoken with on the phone. When my mom and Pauline arrived, my mom was smiling and at ease, ready to move in. Since then, my mom won't stop raving about how much she loves the staff, her room, the other residents, the food and on & on. To conclude, I say again: HIGHLY RECOMMENDED... #betterCallPaulineHampton read more