Complete fraud. Yes. I know that sounds harsh and overreacting, but it's true. Customers please beware and don't go here.
I went in today with one of our larger company vehicles. It takes diesel, and I was putting a bit in, so I decided to save a tiny bit of money and pay cash.
The posted price for diesel was $5.19 cash and $5.29 credit. Please see pictures.
I prepaid $120 cash.
After I filled up, I looked at the receipt and noticed I was charged $5.29 a gallon.
Granted, I know it seems small, but if this owner is doing it to many people in a day, it adds up to a few hundred bucks a day in his pocket--illegally.
I went to the manager, thinking it was an innocent and honest mistake, but she basically rudely brushed me off and acted like it was nothing and that I was being petty.
Again, I'm not trying to blow this out of proportion. Yes. It's only a few bucks lost for me, but added over a month, it's thousands of dollars customers are paying on already-high fuel prices these days.
Shame on this owner. This is felony fraud (due to the amount he's stealing from his customers).
I'm contacting the department of weighs and measures in Sonoma county, Shell HQ, as well as emailing Rohnert Park police department.
This is a privately-owned shell, not a corporate one, but it's still governed by Shell's rules.
On a side note, I drove by an hour later, and to cover themselves, they had raised the price to $5.29 / $5.39 in case the department of weights and measures checked them and the receipt I provided, claiming I read the sign wrong and that the cash price was $5.29. Good thing I took a picture.
Come on, station owner. Stop the greed and subterfuge. We're all on this same planet, and I'm sure you're not starving. read more