When I finally decided to try Silvana, I was not expecting this place to be completely mismanaged based off the reviews. While the food here is very, VERY good, the service is not, but it is not the servers fault either. This is clearly a management issue. I arrived this morning for breakfast with my mother. Lovely male waiter told us to sit where we want and we waited a few minutes before he gave us our menus and served us some water. I noticed quickly that this waiter was running food, cleaning tables, making drinks, and closing checks all by himself without a single other worker here, besides a chef that was bringing the food up from the kitchen. Unsurprisingly, the waiter was getting very behind with the growing number of customers, pick up orders, and just overall people trying to leave. At a certain point in our meal, my mother tried to get another latte, to which the waiter informed us of all the drinks ahead of us (about 7-8). It's very disappointing to go to a restaurant and not be able to order an item that I could receive in a timely fashion. I watched many people come in, sit for 10-15 minutes, and get up and leave after no one came to even take a drink order. There is obviously not enough staff here. This came across as non empathetic and a "it is what it is" attitude. A second, female worker finally came in with glasses on that had absolutely no sense of urgency while this poor waiter was still running around like a chicken with his head cut off. Now I have written an entire review on the service of this place without touching much on the food, which is just as important. Like I said, it's disappointing to want to order a drink and be told it would take an unreasonable amount of time. It's also disappointing to order over easy eggs and receive over hard eggs. There were absolutely no yolks which is my favorite part but this place was too busy to even mention it to the waiter so I just took it and ate it. We even ordered extra pita to take home with us which we ended up asking to be removed from the bill because it was taking 20 minutes to receive it. Like I said earlier, the food was very good, but there is no room for criticism or even the ability to correct an order when the service is 30 minutes behind. Management needs to fix this problem or go in and work a Sunday morning shift for themselves. You cannot tell me that is sustainable (OR SAFE???) for one person. Owners need to do better. read more