It is a place that I will not do business with again. Too expensive. I brought my bicycle to fix and changed the brakes. A day after leaving it, they said that chain needed replacement. I agreed with such repair but never mentioned the price on the callZ once bike was ready to pick-up rear wheel had a flat; when I left ir was ok. They replaced and charged it to me, even though I told them it was fine. One of the owners has poor customer skill.
After that, believing that people should get a second chance, I went to buy a lock. The lady with poor customer skills was, in the worst assertive way, telling me that such lock could be cut. Then, why are you selling it? Or was it because you wanted to sell me the same brand but most expensive as you suggested? And you did not like my decision of selling me the one I picked. The worst part wad when she insulted my intellect telling me that she needed to create the code for the lock. If I were the owner of that shop, she would be out of job in one sit! She needs to learn how to treat people, an stopped being a grumpy lady; we already has crap people in government.
I will never but anything from these people. I rather keep doing business with bike place in Takoma, they know how to treat people and smile; none of these people know how to greet and smile when someone entered their shop. read more