HORRIBLE!!! HIGHLY RECOMMEND YOU FIND SOMEONE ELSE. I recently had a windshield replaced on my Jeep at Simone Auto Glass. The installation itself seemed quick and fine at first. However, that next afternoon when I went outside, I discovered a crack on the driver's side of the windshield.
My vehicle had not been driven at all since the installation. It was parked the entire time, and the tape they placed on it was still intact. There was no opportunity for a rock or road debris to hit it. Based on the location and appearance of the crack, it does not look like impact damage.
I immediately contacted the company. Communication was difficult due to a language barrier, but I explained that the windshield had cracked without the vehicle being driven. When I provided my vehicle information and address, she said oohhhh I remember you. I felt like it was an Oohh shit I remember you the way it was said.
She came out the next morning, which I appreciated. However, instead of standing behind the installation, I was told it was essentially my fault. She offered to replace it -- but at full price, with only $10 off.
A brand-new windshield cracking within 24 hours while the vehicle was parked raises serious concerns about the installation quality. I expected the company to stand behind their work, especially given the circumstances.
Unfortunately, this experience left me very disappointed. I would not recommend based on how this situation was handled. I feel completely robbed and ripped off because I paid for something that I did not even receive. read more