Let me start off by saying I have seen Jackie 3 or 4 times before writing this review (and even recommend my mother to her). I have ALWAYS been on time and never needed to reschedule with her. However, on December 20th, 2022 I had a 12:30pm appointment with her and after watching the news about a snow storm potentially coming to the area that morning/afternoon I sent Jackie a text message at 10:25am (2 hours before my appt) asking her how the weather was in Seattle. I live in Puyallup and I was concerned about the drive. WITHOUT sending a reply back and answering my question about the weather she then immediately charges me $190 for the full service and marked it as a no show. WHY WOULD YOU CANCEL someone's appointment 2 hours before it was scheduled when I was simply inquiring about the road conditions. Her lack of compassion for a situation that was completely out of my hands is what frustrates me the most. No reply back, no work around, just immediately charging someone for the full amount of the service. I would have respected her much more if we could have talked this through but she didn't even have the decency to respond. If you're thinking of booking here I highly suggest looking elsewhere. Being charged $190 for not being able to make it to her salon in the middle of a snowstorm is absolutely absurd. DO NOT BOOK WITH JACKIE! SHE HAS ZERO EMPATHY FOR HER LOYAL PAYING CUSTOMERS. I have screenshots to prove the timeframe of my communication and how quickly she charged me. read more