I rented a BMW X3 "or similar" with a pickup scheduled for 12 PM. I arrived on time, only to be told they didn't have any BMWs available. Instead, they offered me a Mazda, claiming it's in the same "class." That's laughable--sure, they might be similar in size, but they're nowhere near the same class of car. A Mazda is basic; a BMW is luxury. That alone was enough to tempt me to leave a bad review. I was in a bind so I just accepted the car, and they claimed there's no price adjustment since it's in the same class. Then, it took them 45 minutes to "clean" the car before I could drive off. The vehicle was still pretty dirty and covered in scratches when I finally got it. The employee noticed I'd been waiting a long time and offered a $20 discount, which I appreciated--but 45 minutes for a rental pickup during my lunch break is ridiculous. So, we ended up with a basic Mazda instead of the BMW we reserved, waited nearly an hour for a subpar car, and then, the final straw: a week after returning it, I got an email claiming there was "new damage." Luckily, I took pictures, and the so-called damage was already documented in the rental agreement! This place is either blatantly shady or a complete mess of an operation. Do yourself a favor--avoid this place at all costs. read more