Absolutely terrible! Worst experience ever. I went in at 3pm to have my hair dyed and cut. I had shown her a picture of what I was looking for and she said it wouldnt be problem. My hair at this time surpassed the middle of my back in length and was already a dirty blonde. The whole time the stylist was doing my hair.. not one word directly to me just constant complaining to her co-worker about how her feet hurt and all she wanted to do was sit and bickering about some girl who is in charge who is always on them for not getting cuts done in the appropriate amount of time. The other girl that was in there was doing a friend of hers hair. Not only were her friends kids running around but so were the stylist kids. They were jumping around in the chairs, leaving food all over the place, and had her screaming baby in a carrier in a shopping cart. This went on for about 3 hours of my 5 1/2 hr experience. Their talking about going out and partying that night wasn't any better. I figured my stylist knew what she was doing but apparently I was wrong. A little over 4 hours later she had about 3/4 of my hair done. She went and sat down for about 20 mins or so and then came back and finished the last section. Which she only left on for about a half hour. She then washes the bleach out. Yes bleach out of my hair. She had it in my hair for almost 5 freaking hours! After washing it out she discovers that its completely orange. She says shes going to put a toner in, and does. 25 mins of it being on my hair... still orange after she washes it out. She then tells me to achieve the color of blonde I adked for which was light blonde. That it would be a work in progress and would need to be done in stages. Um are you kidding me? My hair was already a blonde and if you werent confident in doing it why would you not say so?! She then has me go pay so they could close their books. By this time the store had already closed about 15 mins prior. I then said ok so now the cut. She says omg. Im so sorry I forgot but were closed already so why dont you just come back tomorrow. She didnt even blow dry it! I was already confused on why she would dye all my hair when I had informed her I wanted about 3 1/2 inches cut off but then to leave with out a cut in general! I didnt even get to see my hair because I thought we were just paying and going back to finish up. Well $221 had already been paid. She was no help and anxious to get out so I left. After leaving and getting a good look at my hair I about had a heart attack. It was stripped, spotten and completely orange!! I went back the next morning right at the time they were to open. Still closed. The girl who was also the girl who talked about partying the day before shows up more than 15 mins late and completely hung over. I show her my hair.. she blamed it all on my hair and said she would have to charge me again to redo it. I then lost it and left. I then went and had it done elsewhere. The stylist had no clue how I even still had hair and suggested that We just do another toner rinse and cut it. I had to cut off more than 9 inches of hair to rid the dead that was healthy prior to SmartStyles touching it. Ive tried reaching Smart Styles corp office 11 times. I told them the last few times I would be stopping payment if I didnt hear back. Never once did I get a call back until my last attempt where customer service reached out to me and told me the DM made a final decision and were sending me a gift card for $16.75. I paid $221!!. By this time I had already disputed the charge. The same day I get the call from Smart Styles I get a letter is the mail from my bank saying they are reversing the credit in Smart Styles favor because I signed the receipt. I only signed because I was under the impression we werent done and she said they needed to close the books for the night. They are terrible at what they do and dont take responsibilty for their mess ups! Completely disatisfied and do not recommend!! read more