A furniture dealer's reputation and integrity depends upon the quality of their products, and the dealer's commitment to make it right for the customer when things go wrong. Sofas and Sectionals explicitly promises: "...we select each product carefully to meet our exacting standards of quality and design excellence. We guarantee the integrity of every product we sell, along with the quality of the personalized service you will receive..." "These values are centered around one thing - taking care of you like we would take care of a family member. We take these values very seriously... We're honest, if something goes wrong we will fix it". Our mostly leather Palliser sofas, which the S&S salesperson assured were high quality and durable (we'd never notice the difference between the leather and "bonded" material on the back) peeled, cracked, and shredded in less than 3 years. Turns out that the 5-year Uniter extended warranty they sold us specifically EXCLUDES peeling and cracking, and the manufacturer could care less, too. So, based on S&S company promises to "fix it", we naively anticipated that Sofas and Sectionals would stand behind their products and stand up for their customers. Customer support finally got back to us after nearly 8 weeks - only when we told them we were posting reviews - with no resolution. Apparently the Sofas and Sectionals promise to resolve situations applies "whenever possible". And apparently a lifespan of 3 years for a leather sofa is acceptably within their "exacting standards of quality". Our experience of Sofas and Sectionals: false and misleading advertising -- unacceptable response -- lack of customer care and commitment -- empty promises. read more