We shopped around for a couch for a few months and ultimately decided to shop locally at Sofas Etc. rather than online. They had stylish reasonably priced couches that could be customized. Toni was our sales person and she was really knowledgeable and helpful. We had pretty specific needs and she showed us two couches, one of which we really liked and ended up ordering. However, when the couch arrived it was the model we did not select. Being that the couches were so similar, it was an honest mistake on Toni's end. The part that upset us was when we went back to the store the day the couch was delivered to resolve the issue. When we spoke with Jeremy he made it clear that he did not have to do anything to help this situation and essentially it was our fault for not noticing the wrong model numbers on the invoice. We got no apologies, no explanation, and were afraid we would be stuck with a couch we never wanted in the first place. Eventually we were told that the correct couch could be exchanged for the one delivered but at a $250 fee. This fee seems arbitrary due to the fact that we paid $100 for the first delivery already. I hate to say I wish we would've just ordered online. It took 15 weeks and $250 to get the correct couch. We give 2 stars because the couch and chair we got are beautiful, but needless to say I will not recommend or shop at this store again. Update: Changing my review to one star because of this nasty (not to mention inaccurate) response. Further proving why I wouldn't recommend shopping here. read more