Hired Southers to build an 8x10 composite pool deck, their salesman who sold the project informed us they were two weeks out on starting projects, this was May 13th 2023. We obtained a loan for $12,654 and the project was paid in full by May 15th. The first project manager contacted me to figure out more about the project and make sure it was an 8x10, I was informed at that point that they were 3 months out from starting projects not 2 weeks. I kept in contact with the project manager every couple weeks to see how things were moving along. In July I contacted him again for an update and get directed to a voicemail that he no longer worked for Southers construction and that I would have to contact the main office. I tried contacting the main office multiple times with no luck so I managed to finally get a hold of the old project manager who gave me the contact information for the "head of production". I called this new contact on June 27th who said he was ina meeting and either him or the owner Ricky would get back to me by noon that day if not the following day Fast forward to July 14th and i have atill yet to hear from either thw project manager or the owner of the company so i call the project manager again just to get another voicemail stating that he no longer worked for Southers and directed me to a seperate contact, I again called this new contact to be directed to a voicemail stating that they no longer worked for Southers and to contact the main office. I left voicemails and emails with the main office and finally I had another "project manager" contact me that day July 14th. I asked him for updates and if materials had been ordered which they had not been ordered yet. I told him I didnt want to be next in line for my project just for materials to be unavailable, i few days later he informed me the materials had been ordered and that August 4th was my project start date and it would take one week to complete. Materials were not ready on August 4th because they were unavailable by the 12th pressure treated lumber was delivered but no composite decking which i hadd to inform the project manager about because he had no clue about it. He managed to scramble and get decking delivered by the 16th... but it wasnt all of it. Work didnt start until August 14th and the workers had to stop each time out of the 5 times they showed up due to lack of materials, there was a day I had to ask the manager where the workers were because no one had shown up which he was completely unaware of. There is so much more, but all in all the workmanship is unprofessional i had to call code enforcement down and he found lots of issues, to start they never pulled a permit, one of the support legs is half off the footing, the stair risers are held on with 2 nails, the list goes on, in the end I have an unfinished deck that is a safety hazard. Their BBB was revoked in june or july 2023 for the same issues with customers, do yourself a favor and seek a different contractor read more