Their customer service is terrible. Their employees are untrained to do their jobs, and frankly really rude/ probably hate their lives. Here's my experience: I had my phone stolen and filed a claim for a replacement. The claim went smoothly, although it's $400 to replace via insurance, verizon was previously $200 I will mention. Once I received my phone, it arrived in a brown corrugated box. I was not notified of delivery. They were outside of the 12:20-2:30pm arrival time and adjusted to 8pm ETA. They left it by the mailboxes, where door dash delivery people often steal packages. After realizing the package had been delivered but not shown on fedex tracking I immediately grabbed it around 5:20pm PST. When I opened the box there were 3 pieces of literature giving instructions & the iphone. The literature told me: "To activate your replacement device on Spectrum Mobile network, use a separate device with a secure Wi-Fi network to scan the QR code or visit spectrum.net/mobileactivation. Then sign in and follow the online instructions" I live alone in LA, and only had a laptop so I went the computer route on spectrum.net/mobileactivation. When I logged in I saw my regular dashboard - no instructions. So I began chatting with their customer service. First I spoke to Taylor in Missouri. They ended up leaving me because I was waiting for a verification code. When I got the code, Taylor was gone and I got Danielle from Kansas City Missouri. She was unable to see the chat and I had to re explain what I was trying to accomplish --- activate my replacement phone. I got the perspective Danielle wasn't trained well in her job and maybe in general was having a bad day because she gave me wrong instructions and was really rude to me. She kept saying she needed my IMEI # to activate my phone + is really trying to help me in a condescending tone. She was instructing me to go to Settings - General - About. I was telling her I was chatting her to activate my phone/ didn't have access to Settings (I didn't go through the hello, pick language, data back up steps). I didn't want to choose the wrong item, e.g. data back up - are they helping me with that later and I should click no data set up? She was skipping those steps entirely -- this is why I think she didn't have proper training & definitely not a people person. Come to find out the IMEI # was on the corrugated box it came in. This whole time she's being rude and repeating the same instructions of Settings - General - About, rushing me through the steps to actually set up my phone -- and it's on the box. Alls I'm going to say in this economy there's millions of people looking for jobs and spectrum could find way better, nicer and more helpful people to do this job. Do better Spectrum, Danielle & Taylor in Missouri read more