Background: I purchased a large home from a family that was not very big on cleaning and maintaining. They had several pets: dog, cats, parrot, rabbit and other things in covered cages. I posted for a recommendation on FB and this company reached out (I should have known right there). The woman who advised she is the owner came to give a quote on a Thursday. She was very nice but come to find out has no idea how to run a business. I told her what I needed: deep clean kitchen (but not floor since there were still unpacked moving boxes scattered about. And not the refrigerator because it is brand new) and deep clean 3 bathrooms. She gave me a price of $125 which I thought was a really great price ( that should have been another clue). So I asked her how much more she would charge to clean all of the window blinds in the house. That would be 8 single wood slat horizontal blinds and 3 doubles. She said and extra $25 and I accepted the $150 total and we set up the cleaning for the following Monday. I thought it was great that they were available to do the work on such short notice. I wanted it done before we actually moved in. So the owner sent someone else to do the cleaning. She was on time and we briefly went over what should be done. She was here for about 5 hours. Did not touch appliances. Before she left I texted the owner and she gave me the runaround saying I said not to clean them. Why would I say that??? See photos of oven. Also while the cleaner was still here I asked her (not the owner) did you clean the tub in the master bathroom? She said yes. (Background: there was a pink stain at the bottom of the tub from the prior owner. It's a white tub). She said she used a Mr Clean Magic Eraser until it crumbles apart but she couldn't get the stain out. Unfortunately, I don't have photos of this but after she left I sprayed the stain with bleach cleaner and it is now gone. I really don't think she cleaned it at all. Also after she left I found that the walls were not cleaned (see photo). I consider a deep clean to include dusting ceilings, moldings and walls. And if dirt is found on walls, should be cleaned off. Finally, went upstairs and neither of the blinds in those rooms were done. When I texted the owner about this she Venmo'd me $5. When we were texting about the appliances she said she would send the cleaner back the next day to them for an additional $50. So the low quoted price was obviously just a lure. Of coarse I told her to go scratch. read more