At the end of April 2021, my son discovered 3 bed bugs in his bed. We looked everywhere and found signs of them, no musky smell, no dark spots on the mattress or nests. But the bed had lots of nooks and cranny's that had a few bed bugs hiding in. The bunk bed was the problem. After Richey performed a brief inspection, he treated the entire house with Cyonara 9.7, an insecticide. He did this right after telling me that the Hot Shot Bed Bug Killer I bought from home depot was snake oil and to return it. Hot Shot uses the same insecticide, Lambda-Cyhalolthrin, as is the active ingredient in Cyonara 9.7 at the same concentration. Mark one lie direct to my face from Richey. Richey leaves, provides an email with instructions and the scheduled time for the next service, 2 weeks later. If you've read up on bed bugs, this is just about as long as you'd like to wait, really the next service should be 7-10 days to kill any recently hatched bed bugs before they can reach gestation. The problem here was the 2nd appointment was never scheduled on Squishes side. My email told me a time and date, I took time off of work to be at home for the service, and no one arrived at the 7:00am - 9:00am appointment window. I waited until 10:00am to call and they didn't have me on their books at all! I received a call back from Joshua to reschedule once Squish realized their mistake, sending out a tech to my home at 7:30 pm. This tech had been working all day and was anxious to go home. He went into the affected bedroom and the neighboring bedrooms, and sprayed the carpets only, not spraying the bunk bed frame at all, the area of the infestation. He was in the house for 6 or 7 minutes then stood in my back yard chit-chatting with me for another 10 before he left. I asked him if I needed any paperwork and he told me to watch for another email. That email never came. Mark a second lie to my face. 3 weeks later, my son noticed bed bugs on his bed again. I inspected the bunk bed frame again to find an infestation. After three weeks of no service during a warm spell, and really 5 weeks since an effective service, Squish Pest Control was unable to adequately schedule and treat my house for bed bugs. I called them to find out when my next scheduled appointment was, and they never scheduled it. They did offer a next day service, which they do for anyone, and said that they did actually have me scheduled for 4 days later. Why would a pest control company schedule an appointment for 4 weeks later with bed bugs? They wouldn't because they know that 1 month is plenty of time for a bed bugs to regroup from a treatment. When I asked Richey why we weren't scheduled sooner, he said that he had us on the schedule and this is the normal cadence for service. He also stated that he sent an email with this information that he never did send. This is when the attached pictures were taken, with many areas on the bed like the pictures. We had to throw the bed out. My poor boys have been being eaten alive due to their ineptitude. I could have done, and am now doing, a better job myself. Mark a third and fourth lie to me. At this point, I had lost all faith in Squished ability to eradicate the bed bugs from my home. I requested a refund from Squish after prepaying $999 for three treatments and a 90 day guarantee of results. Speaking to Richey, he told me that a refund of ANY amount was NOT GOING TO HAPPEN. I explained the numerous failures on Squishes part to adhere to a schedule and the insufficient 2nd service. After making a few more calls, Richey has offered a refund of $333 despite the lack of results. When on site, Richey quoted the cost of a one time service at under $200. I told him his refund should reflect those costs, since the added cost of the guarantee no longer applies. He then lied again, stating that the sub $200 price was for the quote, which is offered as free, and a one time bed bug service is $350 to get me to take the low ball refund instead of what I deserve. Mark a fifth and final lie. Squish advertises a free quote and 100% results guarantee and doesn't honor those things. They will make any kind of refund based on their guarantee very hard to obtain. Liars read more