I was disturbed to see comments on Facebook allegedly made by your loan officer, Jim Picanso, suggesting that lynching Black people should "come back in style." If these statements are authentic, they are deeply offensive and raise serious concerns about racial bias and discrimination.
Does your company condone or agree with these views? If not, what actions are being taken to address them?
As a representative of your organization, Mr. Picanso's public comments reflect on your company's reputation and commitment to treating all clients fairly and with respect. Statements of this nature naturally cause people to question whether Black customers and other minority clients can expect equal treatment when seeking loans or financial services.
I would appreciate a response regarding your company's position on these comments and any steps being taken to ensure that all customers are treated with dignity, professionalism, and without discrimination. read more