Structube has zero customer service and places the onus on customers when things go wrong. Structube Sudbury. A manufacturer damaged sofa was delivered to my home in 2023. A large sectional. There is no option to pay for setup. I tried and was refused. I waited weeks for family to help me setup. Three bags of garbage and several blue boxes later, revealed a damaged sofa. The replacement sofa was delivered on Friday. Once again, I am left to deal with the garbage and setup. They refused to make me whole. I live alone and am in my mid 50's. During the delivery, my entrance furniture and rugs were stacked in a corner, plants were toppled to the floor and broken, and a photo frame suffered damage. When I contacted the store, the District Manager told me, in writing, I should be grateful I wasn't charged for the replacement and I failed to properly package up the damaged sofa. None of this had been discussed. Structube has left a mess and damage to my belongings. For the second time, I await family to assist me before I can determine if I have received an undamaged sofa. I have a non functioning living room. Before and After photos attached. read more