I ended up having a bad experience. I came for a blowout, i was scheduled with Adam. I had a pretty important event the next morning and requested a blowout straight with a little curl. I have had a lot of blowouts and I do have pretty curly hair. With that said, I have never seen anyone not use a tool (hair brush) to blow dry the hair. Adam did not use a brush of any kind to blow straight. He used his fingers and then after the hair was fully dry used a curling iron. I had some concerns, which I expressed. To be truthful, at the end of the service it did look OK. It felt a little crunchy to the touch but looked OK. That lasted for about an hour. This is unusual for me (5 days of perfect is the norm for me). I went home and tried to flat iron a little bit, to no avail. I called back twice but couldn't reach him directly. I ended up at another salon to have it fixed. My hair now looks like it should have yesterday. :( in my opinion blowout=use a brush of some kind to straighten. Not-dry it with your fingers then use a curling iron. For my curly hair-this method was just a disaster. I gave them 2 stars instead if 1 bc the staff seemed nice. read more