Very friendly staff when you walk in except little hard to understand. walked in with an overlay of soak off uv gel that needed to come off, the woman had taken my hand and started cutting at my pinky and ring finger, even though i told her no since they were my real nail!! ouch. Then she had me put my hands in a bowl of acetone, instead of letting my hands soak she let them sit for maybe 5 minutes and then started prying at my nails and seperating the fake tip from my real nail(which had grew to an acceptable length to keep). In the process she pulled off every tip, very painfully and ripped my real nail tip off in the process. When seperating she dug under my real nail, made it feel like i didn't have a nail anymore. All throughout the process she kept burning my finger and being very rough. in the end i had pretty nails, except she ended up charging me for applying tips even though she ripped every single one off. Less than two weeks later and my anc starts breaking off in pieces. Not sure if she didn't dehydrate my nail enough or it wasn't applied correctly but hurt a lot when they started to crack off. read more